COE Technology Help Desk

The priority of the Help Desk is to provide College of Education faculty and staff with quality technology support in order for our customers to work efficiently and hassle-free.

Note: links with the icon go to a Sharepoint intranet webpage (login with your SDSUid).

ServiceNow Service Portal: Get IT & Website Help

All IT and website support requests are managed through the ServiceNow Service Portal, a ticketing platform that allows SDSU to manage support requests in a central location. Please use ServiceNow to make inquiries or get support from the College of Education IT team, including Ed Dial, Gregg Koyamatsu, Andrea Saltzman Martin, Manny Uribe, and their student workers. For instructions, see How to Submit an Incident Ticket in Service Portal.

Help Desk Resources

Our Goals and Objectives

  • We aim to minimize the down time of our faculty and staff.
  • We help you reap the rewards of technology through advising and service.
  • We resolve problems, not symptoms.
  • Our team treats our customers with respect and courtesy.
  • We recognize that we are part of the University system, and that we exist to maximize efficiency and customer satisfaction.

Contact Us

 Technology Help Desk

[email protected]