Info for Faculty & Staff
Need Technical Help?
Contact us in the ServiceNow Service Portal
All IT and website support requests are managed through the ServiceNow Service Portal, a ticketing platform that allows SDSU to manage support requests in a central location. Please use ServiceNow to make inquiries or get support from the College of Education IT team, including:
- Kevin Perez
- Gregg Koyamatsu
- Andrea Saltzman Martin
- Manny Uribe
- IT Team Student Workers
For instructions, see How to Submit an Incident Ticket in Service Portal.
Faculty/Staff Resources
IT Help Desk
IT Help Desk Homepage
Job Aids & Guides
Teaching with Technology Lab
Website Help
Administration
Dean's Office
Policy Council & Committees
Data, Reports & Surveys
Apex Reports (SIMS/R)
Data Privacy & Procedures for Protected Data
Forms & Documents
Qualtrics
Teacher Preparation Data Sources
Faculty Support & Research
Faculty Mentoring Program
Research & Innovation Homepage
Grants
Publications
Branding
Department Logos *
Center & Institute Logos *
Email Signature Templates
* Google folder; you must use an SDSUid
Who Can Assist You?
Service Area Contacts and Links
| Service Area (in alphabetical order) | Primary Contact | Other Contact |
|---|---|---|
| Accessibility, campus access | Student Ability Success Center | SDSU Facilities |
| Accessibility, instructional | ITS Universal Design for Learning | |
| Accessibility, websites | Manny Uribe* | |
| Advising (Undergraduate & Preliminary Credential) | Office for Student Success | |
| Audio/Visual Equipment, Instructional | ITS Equipment Checkout | |
| Audio/Visual Equipment, Labs and Conference Rooms | Gregg Koyamatsu* | |
| Assessment | Nina Potter | |
| Assessment Tools (scantron, Blackboard, audience response system, etc.) | ITS Faculty Instructional Technology (FIT) Center | |
| Branding | Mike Klitzing | |
| Budget | Department Coordinator | Patricia Micciche |
| Canvas/Blackboard Learning Management Systems (LMS) | Andrea Saltzman Martin* | ITS |
| Classroom Scheduling | Department Coordinator | Elsa Tapia |
| Classroom, Smart Classroom Support | ITS Learning Spaces & Faculty Support | |
| Commencement | COE Dean's Office ([email protected]) | |
| Committees, College-wide | Cecy Beltran | Sarah Garrity |
| Computers, Technology Equipment | Kevin Perez* | |
| Computer Labs | Gregg Koyamatsu* | |
| Conference Room, Scheduling Conference Room Request Form |
Department Coordinator | Cecy Beltran |
| Conference Room, AV Support | Gregg Koyamatsu* | Technology Help Desk |
| Credential Processing | Office for Student Success | |
| Credit Extension Course Proposals, SDSU Global Campus | Cecy Beltran | Sarah Garrity |
| Curriculum Committee | Cecy Beltran | |
| Curriculum Proposals | Meredith Vaughn | Sarah Garrity |
| Curriculog | Cecy Beltran | Sarah Garrity |
| Data Management | Sandra Kahn | |
| Dean's Calendar | Amy Rascop | |
| Dean's Office and Support Staff Website | Amy Rascop | |
| Department Coordinator (ARPE) | Kim Dahn | |
| Department Coordinator (CFD) | KJ Bobczynski | |
| Department Coordinator (CSP) | TBD | |
| Department Coordinator (DLE) | TBD | |
| Program Coordinator (JDP) | Fiona Liddell | |
| Department Coordinator (EDL) | Dalia Corrigan | |
| Department Coordinator (SPED) | Luz Torres | |
| Department Coordinator (STE) | Teresa Ramírez-Velásquez | |
| Development/ |
Megan Beardsley | |
| Directory, College of Education Faculty and Staff (Guide) | Manny Uribe | |
| Diversity, Equity and Inclusion Planning and Initiatives | Frank Harris, III | |
| Email Marketing & Automation, Templating (Salesforce Marketing Cloud) Also see Campus Email Message Requests for mass email messaging to targeted faculty, staff and/or student audiences. |
Manny Uribe | Mike Klitzing |
| Email Security, Important Links to Bookmark (Job Aid) | IT Help Desk | |
| Events, College-wide | Amy Rascop | |
| Facilities Services (Maintenance/Repairs) | Department Coordinator | Alyssa Ancheta |
| Faculty Mentoring Program | Gerald Monk | |
| Faculty & Staff Directory, College-wide | Cecy Beltran | Manny Uribe* |
| Faculty Course Evaluations | Department Coordinator | Patricia Lozada-Santone |
| Faculty Overload (Foundation) | Elsa Tapia | |
| Faculty Travel Allocations | Cecy Beltran | Sarah Garrity |
| File Server (Job Aid) | IT Help Desk | |
| Form/Survey Software: See Qualtrics |
619-594-6091 | |
| Front Desk, Dean's Office | Cecy Beltran | |
| Global Education (Study Abroad), Student Advising for COE | Kelsey Easterly Global Education Advisor SDSU Global Education Office |
|
| Global Education (Study Abroad), Developing Faculy-led Programs | Nadia Fonseca Program Development Specialist SDSU Global Education Office |
|
| Grants and Contracts (Foundation) Proposals | Sarah Garrity | Patricia Micciche |
| Grants, Letters of Support | Amy Rascop | Cecy Beltran |
| Google Groups (Job Aid) | IT Help Desk | |
| Graphic Design (instructional & promotional) | ITS Graphic Design | |
| Instructional Design | Andrea Saltzman Martin* | ITS Instructional Design |
| Instructionally Related Activity (IRA) Funding | Patricia Lozada-Santone | |
| International J-1 Exchange Visitor Program | Cecy Beltran | |
| Job Aids & Guides | Please contact [email protected] if you have questions about these job aids or you find an error. | |
| Key Issuance | Department Coordinator | Alyssa Ancheta |
| Maintenance/Repairs, College-wide | Department Coordinator | Alyssa Ancheta |
| Marketing & Communications | Mike Klitzing | |
| Master Teacher Agreements (MTA) | Department Coordinator | Alyssa Ancheta |
| Mentoring, Faculty | Gerald Monk | |
| Multimedia Design, Recruitment Videos & Faculty Headshots | Mike Klitzing | Video Assistant: Jane Bounkousonh |
| Network Issues | Kevin Perez* | |
| Network, How to Forget a (Job Aid) | IT Help Desk | |
| Newsletter, Informed & Inspired | Mike Klitzing | |
| Open Educational Resources (OER) | ITS Affordable Learning Solutions | |
| Periodic Evaluations, Faculty | Cecy Beltran | Sarah Garrity |
| Personnel Matters, College-wide | Sarah Garrity | |
| Phone Directory, College-wide | Cecy Beltran | |
| Policy Council & Committees | Cecy Beltran | |
| Post-baccalaureate Credit Requests | Patricia Lozada-Santone | |
| Publishing, print & digital (course readers, books, thesis and dissertations) | Montezuma Publishing | |
| Publishing, print marketing materials | SDSU Reprographics | |
| Qualtrics Survey Software, Info and Accounts | Elsa Tapia | |
| Reappointment/Tenure/Promotion (RTP) | Cecy Beltran | Sarah Garrity |
| Recruitment, Student | TBD | |
| Research Activities, Initiatives and Funding; Faculty and Student | Rachel Haine-Schlagel | |
| Room Reservations (one-time meetings) Conference Room Request Form |
Department Coordinator | Cecy Beltran |
| Sabbaticals/Difference-in-Pay Leaves | Cecy Beltran | Sarah Garrity |
| Safety Coordinators | Department Coordinator | Alyssa Ancheta |
| Security, Computer and Technological | Kevin Perez* | Sarah Garrity |
| Seed Grant Program | Cecy Beltran | Sarah Garrity |
| Serial Number and Screenshot (Job Aid) | IT Help Desk | |
| Service Learning Agreements (SLA) | Alyssa Ancheta | Sarah Garrity |
| Social Media | Mike Klitzing | |
| Software | Kevin Perez* | |
| Special Sessions, SDSU Global Campus | Cecy Beltran | Sarah Garrity |
| Student Assistant, Appointment of | Department Coordinator | Alyssa Ancheta |
| Student-related Issues and Grievances | Patricia Lozada-Santone | |
| Student Success Fee/IRA | Department Coordinator | Patricia Lozada-Santone |
| Teaching with Technology Lab (North Education 275) | Gregg Koyamatsu | |
| Technology Help Desk, College-wide IT Help | Kevin Perez | Help Desk Assistant |
| Travel Requests (T2s)/Reimbursements | Department Coordinator | Alyssa Ancheta |
| Video Capture, Instructional | ITS Capture | |
| Video Production, Instructional | ITS Video Production | |
| Video Production, Marketing | Mike Klitzing | Video Assistant: Jane Bounkousonh |
| Virtual Reality (VR) and Augmented Reality (AR) Technologies | ITS Faculty Instructional Technology (FIT) Center Support | |
| Visitor Parking Permits | Department Coordinator | Cecy Beltran |
| Web Content Management System Training and Support (Omni CMS, formerly OU Campus) | Manny Uribe | |
| Web Page and Website Content Updates | Department or Program Web Content Manager | Manny Uribe |
| Web Content Updates, Admissions | Stephanie Kearney | Manny Uribe |
| Zoom, How to Use (Job Aid) | IT Help Desk |