Info for Faculty & Staff
Need Technical Help?
Contact us in the ServiceNow Service Portal
All IT and website support requests are managed through the ServiceNow Service Portal, a ticketing platform that allows SDSU to manage support requests in a central location. Please use ServiceNow to make inquiries or get support from the College of Education IT team, including:
- Kevin Perez
- Gregg Koyamatsu
- Andrea Saltzman Martin
- Manny Uribe
- IT Team Student Workers
For instructions, see How to Submit an Incident Ticket in Service Portal.
Faculty/Staff Resources
IT Help Desk
IT Help Desk Homepage
Job Aids & Guides
Teaching with Technology Lab
Website Help
Administration
Dean's Office
Policy Council & Committees
Data, Reports & Surveys
Apex Reports (SIMS/R)
Data Privacy & Procedures for Protected Data
Forms & Documents
Qualtrics
Teacher Preparation Data Sources
Faculty Support & Research
Faculty Mentoring Program
Research & Innovation Homepage
Grants
Publications
Branding
Department Logos *
Center & Institute Logos *
Email Signature Templates
* Google folder; you must use an SDSUid
Who Can Assist You?
Service Area Contacts and Links
Service Area (in alphabetical order) | Primary Contact | Other Contact |
---|---|---|
Accessibility, campus access | Student Ability Success Center | SDSU Facilities |
Accessibility, instructional | ITS Universal Design for Learning | |
Accessibility, websites | Manny Uribe* | |
Advising (Undergraduate & Preliminary Credential) | Office for Student Success | |
Audio/Visual Equipment, Instructional | ITS Equipment Checkout | |
Audio/Visual Equipment, Labs and Conference Rooms | Gregg Koyamatsu* | |
Assessment | Nina Potter | |
Assessment Tools (scantron, Blackboard, audience response system, etc.) | ITS Faculty Instructional Technology (FIT) Center | |
Branding | Mike Klitzing | |
Budget | Department Coordinator | Patricia Micciche |
Canvas/Blackboard Learning Management Systems (LMS) | Andrea Saltzman Martin* | ITS |
Classroom Scheduling | Department Coordinator | Elsa Tapia |
Classroom, Smart Classroom Support | ITS Learning Spaces & Faculty Support | |
Commencement | COE Dean's Office ([email protected]) | |
Committees, College-wide | Cecy Beltran | Sarah Garrity |
Computers, Technology Equipment | Kevin Perez* | |
Computer Labs | Gregg Koyamatsu* | |
Conference Room, Scheduling Conference Room Request Form |
Department Coordinator | Cecy Beltran |
Conference Room, AV Support | Gregg Koyamatsu* | Technology Help Desk |
Credential Processing | Office for Student Success | |
Credit Extension Course Proposals, SDSU Global Campus | Cecy Beltran | Sarah Garrity |
Curriculum Committee | Cecy Beltran | |
Curriculum Proposals | Meredith Vaughn | Sarah Garrity |
Curriculog | Cecy Beltran | Sarah Garrity |
Data Management | Sandra Kahn | |
Dean's Calendar | Amy Rascop | |
Dean's Office and Support Staff Website | Amy Rascop | |
Department Coordinator (ARPE) | Kim Dahn | |
Department Coordinator (CFD) | KJ Bobczynski | |
Department Coordinator (CSP) | TBD | |
Department Coordinator (DLE) | TBD | |
Program Coordinator (JDP) | Fiona Liddell | |
Department Coordinator (EDL) | Dalia Corrigan | |
Department Coordinator (SPED) | Luz Torres | |
Department Coordinator (STE) | Teresa Ramírez-Velásquez | |
Development/ |
Megan Beardsley | |
Directory, College of Education Faculty and Staff (Guide) | Manny Uribe | |
Diversity, Equity and Inclusion Planning and Initiatives | Frank Harris, III | |
Email Marketing & Automation, Templating (Salesforce Marketing Cloud) Also see Campus Email Message Requests for mass email messaging to targeted faculty, staff and/or student audiences. |
Manny Uribe | Mike Klitzing |
Email Security, Important Links to Bookmark (Job Aid) | IT Help Desk | |
Events, College-wide | Amy Rascop | |
Facilities Services (Maintenance/Repairs) | Department Coordinator | Alyssa Ancheta |
Faculty Mentoring Program | Gerald Monk | |
Faculty & Staff Directory, College-wide | Cecy Beltran | Manny Uribe* |
Faculty Course Evaluations | Department Coordinator | Patricia Lozada-Santone |
Faculty Overload (Foundation) | Elsa Tapia | |
Faculty Travel Allocations | Cecy Beltran | Sarah Garrity |
File Server (Job Aid) | IT Help Desk | |
Form/Survey Software: See Qualtrics |
619-594-6091 | |
Front Desk, Dean's Office | Cecy Beltran | |
Global Education (Study Abroad), Student Advising for COE | Kelsey Easterly Global Education Advisor SDSU Global Education Office |
|
Global Education (Study Abroad), Developing Faculy-led Programs | Nadia Fonseca Program Development Specialist SDSU Global Education Office |
|
Grants and Contracts (Foundation) Proposals | Sarah Garrity | Patricia Micciche |
Grants, Letters of Support | Amy Rascop | Cecy Beltran |
Google Groups (Job Aid) | IT Help Desk | |
Graphic Design (instructional & promotional) | ITS Graphic Design | |
Instructional Design | Andrea Saltzman Martin* | ITS Instructional Design |
Instructionally Related Activity (IRA) Funding | Patricia Lozada-Santone | |
International J-1 Exchange Visitor Program | Cecy Beltran | |
Job Aids & Guides | Please contact [email protected] if you have questions about these job aids or you find an error. | |
Key Issuance | Department Coordinator | Alyssa Ancheta |
Maintenance/Repairs, College-wide | Department Coordinator | Alyssa Ancheta |
Marketing & Communications | Mike Klitzing | |
Master Teacher Agreements (MTA) | Department Coordinator | Alyssa Ancheta |
Mentoring, Faculty | Gerald Monk | |
Multimedia Design, Recruitment Videos & Faculty Headshots | Mike Klitzing | Video Assistant: Jane Bounkousonh |
Network Issues | Kevin Perez* | |
Network, How to Forget a (Job Aid) | IT Help Desk | |
Newsletter, Informed & Inspired | Mike Klitzing | |
Open Educational Resources (OER) | ITS Affordable Learning Solutions | |
Periodic Evaluations, Faculty | Cecy Beltran | Sarah Garrity |
Personnel Matters, College-wide | Sarah Garrity | |
Phone Directory, College-wide | Cecy Beltran | |
Policy Council & Committees | Cecy Beltran | |
Post-baccalaureate Credit Requests | Patricia Lozada-Santone | |
Publishing, print & digital (course readers, books, thesis and dissertations) | Montezuma Publishing | |
Publishing, print marketing materials | SDSU Reprographics | |
Qualtrics Survey Software, Info and Accounts | Elsa Tapia | |
Reappointment/Tenure/Promotion (RTP) | Cecy Beltran | Sarah Garrity |
Recruitment, Student | TBD | |
Research Activities, Initiatives and Funding; Faculty and Student | Rachel Haine-Schlagel | |
Room Reservations (one-time meetings) Conference Room Request Form |
Department Coordinator | Cecy Beltran |
Sabbaticals/Difference-in-Pay Leaves | Cecy Beltran | Sarah Garrity |
Safety Coordinators | Department Coordinator | Alyssa Ancheta |
Security, Computer and Technological | Kevin Perez* | Sarah Garrity |
Seed Grant Program | Cecy Beltran | Sarah Garrity |
Serial Number and Screenshot (Job Aid) | IT Help Desk | |
Service Learning Agreements (SLA) | Alyssa Ancheta | Sarah Garrity |
Social Media | Mike Klitzing | |
Software | Kevin Perez* | |
Special Sessions, SDSU Global Campus | Cecy Beltran | Sarah Garrity |
Student Assistant, Appointment of | Department Coordinator | Alyssa Ancheta |
Student-related Issues and Grievances | Patricia Lozada-Santone | |
Student Success Fee/IRA | Department Coordinator | Patricia Lozada-Santone |
Teaching with Technology Lab (North Education 275) | Gregg Koyamatsu | |
Technology Help Desk, College-wide IT Help | Kevin Perez | Help Desk Assistant |
Travel Requests (T2s)/Reimbursements | Department Coordinator | Alyssa Ancheta |
Video Capture, Instructional | ITS Capture | |
Video Production, Instructional | ITS Video Production | |
Video Production, Marketing | Mike Klitzing | Video Assistant: Jane Bounkousonh |
Virtual Reality (VR) and Augmented Reality (AR) Technologies | ITS Faculty Instructional Technology (FIT) Center Support | |
Visitor Parking Permits | Department Coordinator | Cecy Beltran |
Web Content Management System Training and Support (Omni CMS, formerly OU Campus) | Manny Uribe | |
Web Page and Website Content Updates | Department or Program Web Content Manager | Manny Uribe |
Web Content Updates, Admissions | Stephanie Kearney | Manny Uribe |
Zoom, How to Use (Job Aid) | IT Help Desk |