Info for Faculty & Staff

Need Technical Help?

Contact us in the ServiceNow Service Portal

All IT and website support requests are managed through the ServiceNow Service Portal, a ticketing platform that allows SDSU to manage support requests in a central location. Please use ServiceNow to make inquiries or get support from the College of Education IT team, including:

  • Kevin Perez
  • Gregg Koyamatsu
  • Andrea Saltzman Martin
  • Manny Uribe
  • IT Team Student Workers

For instructions, see How to Submit an Incident Ticket in Service Portal.

Faculty/Staff Resources

IT Help Desk

IT Help Desk Homepage
Job Aids & Guides
Teaching with Technology Lab
Website Help


Dean's Office
Policy Council & Committees

Data, Reports & Surveys

Apex Reports (SIMS/R)
Data Privacy & Procedures for Protected Data
Forms & Documents
Teacher Preparation Data Sources

Faculty Support & Research

Faculty Mentoring Program
Research & Innovation Homepage


Department Logos *
Center & Institute Logos *
Email Signature Templates

* Google folder; you must use an SDSUid

Who Can Assist You?

Service Area Contacts and Links

Service Area (in alphabetical order) Primary Contact Other Contact
Accessibility, campus access Student Ability Success Center SDSU Facilities
Accessibility, instructional ITS Universal Design for Learning  
Accessibility, websites Manny Uribe*  
Advising (Undergraduate & Preliminary Credential) Office for Student Success  
Audio/Visual Equipment, Instructional ITS Equipment Checkout  
Audio/Visual Equipment, Labs and Conference Rooms Gregg Koyamatsu*  
Assessment Nina Potter  
Assessment Tools (scantron, Blackboard, audience response system, etc.) ITS Faculty Instructional Technology (FIT) Center  
Branding Mike Klitzing  
Budget Department Coordinator Patricia Micciche
Canvas/Blackboard Learning Management Systems (LMS) Andrea Saltzman Martin* ITS
Classroom Scheduling Department Coordinator Elsa Tapia
Classroom, Smart Classroom Support ITS Learning Spaces & Faculty Support  
Commencement COE Dean's Office ([email protected])  
Committees, College-wide Cecy Beltran Sarah Garrity
Computers, Technology Equipment Kevin Perez*  
Computer Labs Gregg Koyamatsu*  
Conference Room, Scheduling
Conference Room Request Form
Department Coordinator Cecy Beltran
Conference Room, AV Support Gregg Koyamatsu* Technology Help Desk
Credential Processing Office for Student Success  
Credit Extension Course Proposals, SDSU Global Campus Cecy Beltran Sarah Garrity
Curriculum Committee Cecy Beltran  
Curriculum Proposals Meredith Vaughn Sarah Garrity
Curriculog Cecy Beltran Sarah Garrity
Data Management Sandra Kahn  
Dean's Calendar Amy Rascop  
Dean's Office and Support Staff Website Amy Rascop  
Department Coordinator (ARPE) Kim Dahn  
Department Coordinator (CFD) KJ Bobczynski  
Department Coordinator (CSP) TBD  
Department Coordinator (DLE) TBD  
Program Coordinator (JDP) Fiona Liddell  
Department Coordinator (EDL) Dalia Corrigan  
Department Coordinator (SPED) Luz Torres  
Department Coordinator (STE) Teresa Ramírez-Velásquez  
Development/ Donations/ Giving/ Philanthropic Support Megan Beardsley  
Directory, College of Education Faculty and Staff (Guide) Manny Uribe  
Diversity, Equity and Inclusion Planning and Initiatives Frank Harris, III  
Email Marketing & Automation, Templating (Salesforce Marketing Cloud)
Also see Campus Email Message Requests for mass email messaging to targeted faculty, staff and/or student audiences.
Manny Uribe Mike Klitzing
Email Security, Important Links to Bookmark (Job Aid) IT Help Desk  
Events, College-wide Amy Rascop  
Facilities Services (Maintenance/Repairs) Department Coordinator Alyssa Ancheta
Faculty Mentoring Program Gerald Monk  
Faculty & Staff Directory, College-wide Cecy Beltran Manny Uribe*
Faculty Course Evaluations Department Coordinator Patricia Lozada-Santone
Faculty Overload (Foundation) Elsa Tapia  
Faculty Travel Allocations Cecy Beltran Sarah Garrity
File Server (Job Aid) IT Help Desk  
Form/Survey Software: See Qualtrics
Front Desk, Dean's Office Cecy Beltran  
Global Education (Study Abroad), Student Advising for COE Kelsey Easterly
Global Education Advisor
SDSU Global Education Office
Global Education (Study Abroad), Developing Faculy-led Programs Nadia Fonseca
Program Development Specialist
SDSU Global Education Office
Grants and Contracts (Foundation) Proposals Sarah Garrity Patricia Micciche
Grants, Letters of Support Amy Rascop Cecy Beltran
Google Groups (Job Aid) IT Help Desk  
Graphic Design (instructional & promotional) ITS Graphic Design  
Instructional Design Andrea Saltzman Martin* ITS Instructional Design
Instructionally Related Activity (IRA) Funding Patricia Lozada-Santone  
International J-1 Exchange Visitor Program Cecy Beltran  
Job Aids & Guides Please contact [email protected] if you have questions about these job aids or you find an error.  
Key Issuance Department Coordinator Alyssa Ancheta
Maintenance/Repairs, College-wide Department Coordinator Alyssa Ancheta
Marketing & Communications Mike Klitzing  
Master Teacher Agreements (MTA) Department Coordinator Alyssa Ancheta
Mentoring, Faculty Gerald Monk  
Multimedia Design, Recruitment Videos & Faculty Headshots Mike Klitzing Video Assistant: Jane Bounkousonh
Network Issues Kevin Perez*  
Network, How to Forget a (Job Aid) IT Help Desk  
Newsletter, Informed & Inspired Mike Klitzing  
Open Educational Resources (OER) ITS Affordable Learning Solutions  
Periodic Evaluations, Faculty Cecy Beltran Sarah Garrity
Personnel Matters, College-wide Sarah Garrity  
Phone Directory, College-wide Cecy Beltran  
Policy Council & Committees Cecy Beltran  
Post-baccalaureate Credit Requests Patricia Lozada-Santone  
Publishing, print & digital (course readers, books, thesis and dissertations) Montezuma Publishing  
Publishing, print marketing materials SDSU Reprographics  
Qualtrics Survey Software, Info and Accounts Elsa Tapia  
Reappointment/Tenure/Promotion (RTP) Cecy Beltran Sarah Garrity
Recruitment, Student TBD  
Research Activities, Initiatives and Funding; Faculty and Student  Rachel Haine-Schlagel  
Room Reservations (one-time meetings)
Conference Room Request Form
Department Coordinator Cecy Beltran
Sabbaticals/Difference-in-Pay Leaves Cecy Beltran Sarah Garrity
Safety Coordinators Department Coordinator Alyssa Ancheta
Security, Computer and Technological Kevin Perez* Sarah Garrity
Seed Grant Program Cecy Beltran Sarah Garrity
Serial Number and Screenshot (Job Aid) IT Help Desk  
Service Learning Agreements (SLA) Alyssa Ancheta Sarah Garrity
Social Media Mike Klitzing  
Software Kevin Perez*  
Special Sessions, SDSU Global Campus Cecy Beltran Sarah Garrity
Student Assistant, Appointment of Department Coordinator Alyssa Ancheta
Student-related Issues and Grievances Patricia Lozada-Santone  
Student Success Fee/IRA Department Coordinator Patricia Lozada-Santone
Teaching with Technology Lab (North Education 275) Gregg Koyamatsu  
Technology Help Desk, College-wide IT Help Kevin Perez Help Desk Assistant
Travel Requests (T2s)/Reimbursements Department Coordinator Alyssa Ancheta
Video Capture, Instructional ITS Capture  
Video Production, Instructional ITS Video Production  
Video Production, Marketing Mike Klitzing Video Assistant: Jane Bounkousonh
Virtual Reality (VR) and Augmented Reality (AR) Technologies ITS Faculty Instructional Technology (FIT) Center Support  
Visitor Parking Permits Department Coordinator Cecy Beltran
Web Content Management System Training and Support (Omni CMS, formerly OU Campus) Manny Uribe  
Web Page and Website Content Updates Department or Program Web Content Manager Manny Uribe
Web Content Updates, Admissions Stephanie Kearney Manny Uribe
Zoom, How to Use (Job Aid) IT Help Desk